graduation rates during the and school year were not significantly the resources necessary that will allow for students to meet or attain the identified . National Defense Education Act (NDEA) (McGuinn, ). .. imbalances remaining were due to inter-district disparities between schools. The hearing committee must meet with the complainant within five working days and On January 22, , Sitting Bull College (SBC) was officially notified of the results . Included in the student services area is a classroom, computer lab, The IHSSP is available to conduct three inter-related scholarship programs to . inquiry to all areas of detention facilities, despite its initial acceptance of the terms of reference for all mission to The Gambia (3–7 November ). Contents . Drug Enforcement Agency (NDEA), the Director General of Prisons, the Inspector took great personal risk to meet with the Special Rapporteur.
For sustainable management i. This current research presents a new decision making framework to facilitate this on the basis of questionnaire based survey in Indian industries. Nine operational issues in sustainable supply chain management are considered in this research for analysis. Regarding this, weighted interpretive structural modelling W-ISM an extended version of interpretive structural modelling ISM has been used to find effectiveness index and to identify the strong and weak areas, to establish a relationship and to identify driving and dependence powers among operational issues in sustainable supply chain management.
The results of this analysis are highly beneficial towards society, environment perspectives for industries. Sustainable supply chain management; operational issues; W-ISM. Banking in Middle Eastern countries is well-known for its heterogeneity, small scale, and regulatory diversity. A network DEA approach is adopted to assess how several types of efficiency scores of the resulting virtually merged banks are impacted by contextual variables: When two banks are virtually merged in our analysis this means that the inputs and outputs of pairs of separate banks are virtually combined to test the efficiencies of the virtually merged entity, in an attempt to better understand the industry.
The impact of contextual variables related to the ownership of the bank, its type, and origin is tested using a set of several robust regressions to handle dependent variables bounded between 0 and 1: Tobit, Simplex, and Beta. The results reveal that bank type, origin, and ownership impact virtual efficiency levels; however, the findings also show that harmony and scale effects have a negative impact on merged institutions due to the heterogeneity, regulatory diversity, and small scale size that prevail in the region.
Taxonomies of Airline scheduling strategies: Airlines use different scheduling strategies to manage their operations. Selecting the right scheduling strategy that fit with the airline overall strategy is an issue. In the last few years, several airline scheduling problem studies have been conducted. Most of these studies have focused on the optimization side of the problem. This study aims to identify taxonomies of airline scheduling strategies based on cross-regional airlines analytical study.
Scheduling data of worldwide airlines have been collected, analysed, and therefore used to explain and classify airline scheduling strategies into anticipated taxonomies.
Standardized ratings were developed and K-Means Clustering analysis was used to develop the taxonomies of airline scheduling strategies. The widely-adopted taxonomy is focused regional and the least adopted one is the intercontinental.
Khamba, Tarun Nanda Abstract: Small enterprises typically make a large contribution to manufacturing employment in poor countries. However, the developmental contribution of most of them is limited to generating subsistence employment of last resort.
Hence, in the face of fast labor force growth and limited employment absorption in other sectors, developing country governments have mounted efforts to improve productivity and earnings in these firms. They contribute in providing job opportunities, act as supplier of goods and services to large organizations.
MSMEs are defined by a number of factors and criteria, such as location, size, age, structure, organization, number of employees, sales volume, worth of assets, ownership through development and technology. The present study explores the significant of various factors contributing towards manufacturing performance enhancement of small firms using Analytical Hierarchy Process.
P, Jeyathilagar D Abstract: Ever rising patients expectations demand quality healthcare service from Health Care Establishments HCEs for its sustenance which necessitated developing of a comprehensive quality healthcare model, for measuring the performance of HCEs. IQHS is a bundle of the various quality management systems and concepts. It consists of ten important critical factors CFsextracted from extant literature reviews.
The result has revealed that the critical factor Hospital Culture plays an important role in quality healthcare service, based on the mean values, calculated from the views of stakeholders and customers and the remaining nine CFs should be given priority to attain excellence in healthcare service.
The proposed comprehensive model may fulfill the needs of stakeholders and customers in terms of upgraded quality of service, improved healthcare environment, reduced operating cost of HCE, patient satisfaction, patient safety and employees satisfaction. Reducing Rejections using Six Sigma: Quality is critical in the selection of a product as the customer demands a defect-free product. Six-sigma is a systematic approach based on datafor improvement of the process with an aim to reduce the number of defects to 3.
The approach has facilitated several companies to enhance the capabilities of their process and thereby improve the quality of their products and services. This paper addresses a cases study which involves the application of Define, Measure, Analyse, Improve and Control DMAIC methodology of Six-sigma to reduce the rejections in a connecting rod manufacturing facility.
Its implementation has resulted in the reduction of rejection from 1. Due to reduction in rejection the estimated savings is in to the order of 0. Travelers online reviews generate electronic word of mouth, which influences travelers hotel selection and customer demand.
Inderscience Publishers - linking academia, business and industry through research
These online reviews contain an abundance of information about travelers hotel experiences, delineating their reasons for satisfaction and dissatisfaction. Using a text mining technique and latent semantic analysis, this study identifies business and leisure travelers satisfaction and dissatisfaction determinants and compares their relative importance. This study finds that determinants of business and leisure travelers satisfaction and dissatisfaction have different types and degrees of importance.
Understanding specific needs and priorities of each group of customers helps hoteliers improve their performance. Hoteliers can use market segmentation strategies and electronic word of mouth to increase customer demand from specific traveler populations. Customer perception; business traveler; leisure traveler; service management.
Far and wide, the benefits that organizations fetch because of the information technology are well known. However, this not same with all the players of the market as the healthcare domain in witnessing many such incidents, especially in developing countries. Saudi Arabias healthcare industry is one example of this situation.
Though there are many initiatives being taken by various bodies to adopt integrated health system in the countries, they are not reaping the expected benefits due to the inefficient management of the implementation procedures.
Thus, the present study considered the case of Magrabli Hospitals and Centers to understand the nitty-gritties of the health system implementation. Also, the factors that invigorate the process and the accrued the desired benefits are studied to suggest the prospective works. Along with the qualitative data collected through interaction with all the stakeholders, quantitative data is collected from 65 personnel who are in managerial cadre. Their opinion about the measurable dimensions process improvement dimension, decision making dimension, financial dimension and operational dimension is collected.
The data is tested using basic descriptive analysis, correlation analysis and paired t-test. The results revealed that there is much dependency among the sub-systems and they are working inter-twined to deliver the service effectively. The success attained by the implementation is apparent in the rating given to the measurable dimensions before and after the implementation as well as the significance of the results of the paired t-test.
The limitations of the study are observed and necessary suggestions are provided for future researchers. The advancements in manufacturing organizations are focused in the direction of reducing the cycle times, lead times and different manufacturing costs.
Nowadays cycle time reduction is of paramount importance in a manufacturing industry. The customer not only emphasises on the quality of the product but also takes into consideration the timely delivery of the product. This trend has led companies to exploit lean manufacturing principles which concentrate deeply on the reduction of the cycle times.
This paper proposes a framework for performance evaluation in the context of Indian manufacturing unit. The proposed framework and the developed methodology is capable of dealing with each stage of the considered manufacturing unit by maximizing the value of the product through minimization of waste. As a first step, the time required for all the processes in manufacturing of the links and rollers had been identified using time and work study.
Moreover, to demonstrate the capabilities of the proposed approach, this framework is implemented for performance evaluation of production of links, rollers, and deck roller assembly of Indian manufacturing industry and some managerial insights are derived from the numerical results.
Lean thinking concepts; value stream mapping; cycle time. In this competitive era, smooth flow of Information with clarity and consistency has gain lot of importance to improve effective and timely decision making for managing logistics and distribution. This research investigates the factors which are important to augment supply chain transparency.
The study further examined the impact of supply chain transparency on the various supply chain performance indicators.
The questionnaire survey was utilized in this study. The survey was distributed to around supply chain professionals associated with automotive companies in Pakistan, with valid responses collected with response rate of SCT influences high on Operational performance and relational performance.
This paper is the enhanced framework to measure the drivers and practices that impacts supply chain transparency and also explains the relationship of SCT with the various performance dimensions in the automotive sector of developing economy. The study will be beneficial for supply chain specialists in formulating strategies to improve distribution performance through improving transparency in their multitier supply chains.
In the modern days of advancement, people prefer to migrate from one country to another for change in lifestyle and better prospects in social, cultural, economic and environmental standards.
A second home consideration deserves almost the same feeling of thoughts and importance as the primary residence.
The Malaysian government is promoting Malaysia My Second Home MM2H program to attract more foreigners to settle down in Malaysia in order to boost the macro economy and tourism industry.
The present article investigates the intention of Japanese and Indonesians towards choosing Malaysia as a second home. About 97 respondents participated in the primary survey of which 51 The respondents from both Indonesia and Japan have expressed almost similar average intention scores with moderate response to consider Malaysia as their second home.
The findings of the study reveal that economic environment, social environment, political status, and retirement life were among the significant factors on the intention to consider getting a second home ownership.
Surprisingly, the factors of attraction, safety and security were not found to be significant. It is understandable that only international tourists might consider destination attractiveness to be an important factor, but not second home seekers. Furthermore Malaysia is a safer country to live, compared to other ASEAN countries due to its latest sophistication and multiethnic culture.
Customers perceptions and reactions in waiting lines: This study took interest in evaluating customers perceptions in waiting lines, measured by time wastage, neglect and boredom and their innate reactions, measured by service abandonment intentions towards satisfaction, loyalty and reuse behaviour during and after service experience. We collected data from bank customers in five regions of Ghana. Our findings reflect the banking industry of Ghana characterized by little service differentiation and similar customer characteristics across service firms.
This studys findings validate extant works on service firms focus on their specific business dimensions while relegating the customer. Vinodh, Asokan P Abstract: Lean Six Sigma LSS is a data driven world-class manufacturing strategy that aims at improving the firms competitiveness and operational performance through reduction of waste and process variation.
Sustainable manufacturing aims at creation of manufactured products through economically viable processes that have minimal negative environmental impacts thus conserving natural resources and energy. In recent days, modern manufacturing firms are experiencing a paradigm shift where their core focus is to enhance their quality level with zero defects and also to improve their sustainable performance.
In an aid to achieve this, manufacturing firms have started to adopt both LSS and sustainable manufacturing strategies in order to attain integrated benefits. After implementing the integrated strategies successfully, it is necessary to measure the performance of such systems to track the improvements and their sustenance. During this research, a performance assessment model consisting of 6 first level dimensions and 30 Second level dimensions was designed to assess the performance of LSS with sustainability considerations.
Data pertaining to the assessment was gathered from a manufacturing firm and computations were performed subsequently. The score based on MGF approach is found to be 6. Based on the output score of both the approaches, the case organization was found to possess Strong LSS performance with sustainability considerations.
Based on the computed score, improvement actions were recommended and implemented subsequently for further improving the performance level. The study could facilitate improvement in LSS performance incorporated with sustainability aspects. An optimal policy for three-tier supply chain for processing an agricultural product with a stochastic demand by S. Processed agricultural products are very common nowadays.
Control of the management cost of these products plays an important role in delivering them to customers with reasonable prices. There are a few works on controlling this management cost in the literature. However, they are limited to a two-tier supply chain SC consisting of a single-manufacturer and a single-retailer.
This study presents an optimal policy to a three-tier SC of processing an agricultural product with a stochastic demand, consisting of a single seasonal supplier, a single manufacturer and multiple retailers. A safety stock is maintained to meet extra demand. The objective is to identify the number of shipments and the shipment sizes in a cycle to be delivered to the manufacturer and the retailers in order to minimize the chain-wide costs of ordering, setup, shipment and holding. Both the algebraic and the classical calculus methods of solution to the problem are presented.
We summarize both the methods in an algorithm using parallel multiple jumps technique to obtain global optimal integral solutions to problems. They provide the same solution to each of the numerical problems studied, two of which are presented here.
Managerial insight of this model is highlighted with a numerical illustration. Agricultural product; inventory; lot size; stochastic demand; supply chain. Leader member exchange theory, being an emergent theory in leadership literature, has been associated with several desired job outcomes in past. However, least research is conducted regarding job outcomes like service employee satisfaction, trust and service performance particularly in an Asian context.
To plug the gap, the current study examines leader member exchange in relationship with desired employee job outcomes like employee satisfaction and trust and its influence on service performance.
The current study is also an endeavour to be first research study examining the relationship in Indian service industry with integration of insurance, banking and postal service organizations. The study is conducted in Kashmir region, the northern most part of India that offers valuable findings, implications and suggestions regarding betterment of leader member exchange quality, desired job outcomes and employee service performance. Automated banks service quality in developing economy: Adil, Mohammed Naved Khan Abstract: A structured questionnaire, drawn together from literature, was used to collect data from a total of ATM customers.
The proposed refined scale has been tested for dimensionality, reliability, and validity and the research model was tested for validation through Structural equation model SEM using LISREL 8.
Research results indicate that expectations of ATM patrons in India were not being fully met. The highest gap score was observed for dimension convenience followed by tangibles. Results also show that service quality and customer satisfaction effect WOM positively and significantly while problem encountered had a negative impact on customer expectations. With the rapid development of the e-commerce, more customer demands are generated through online sales channels.
Together with traditional sales channels through retailers, the manufacturers need to implement the dual supply chain management to enhance their performance.
However, both of the online and traditional sales channels might face various sources of disruption risks under the globalization and the high complexity of the supply chain network. Using a theoretical modeling approach, three industrial cases, and sensitivity analysis, we discuss the optimal pricing strategy of manufacturer in the dual channel supply chain with disruption risks.
We find that the influential factors of maximizing profits of a manufacturer include its pricing strategy, product market share, disruption risk probabilities, and product distribution proportion between the online and offline channels. This paper aims to develop a checklist by carrying out a detailed analysis of the requirements of the Association to Advance Collegiate Schools of Business AACSB standards relating to the participants area, for evaluation of implementation readiness in a business school setting.
The study adopted a multi-method approach for developing the final version of the checklist. The paper presents an articulated procedure that was followed for the development of the checklist. The checklist was developed and applied over the course of systematic reviews in a business school setting. The present study has developed the checklist comprising the requirements of the standards related to the participants area only.
In the near future, the authors intend to develop checklists for the remaining areas of AACSB standards. The checklist presented in this paper should be useful to the academic institutions that are planning to implement AACSB standards for accreditation or are interested in changing their current processes following AACSB standards. The impact of service quality in postal services: This research explores the adoption of self-service technologies SST among customer in the postal service industry, specifically in postal service in Malaysia.
A structured questionnaire was designed to elicit customer responses. Data were collected from respondents but only were found usable for the data analysis.
The research findings found that responsiveness, assurance and self-service technologies have significant relationships with customer satisfaction. This study contributes to literature in the postal service industry especially in Malaysia in managing their customer satisfaction.
It is evident that responsiveness drives the satisfaction of customers. The SST introduced by post office in Malaysia is useful tools for customers. In todays competitive scenario of educational institutions, the ability to work with emotion is an vital part of any individuals skill set.
The excellence in the performance of work is achieved at the cost of the personal life. Any human being expects an excellent living, it requires a balance between work life and family life becomes inevitable.
Emotional Intelligence is an essential factor responsible for better performance in work and family life and it facilitate to minimize the stress. In this regard, the researchers have selected three private universities for the study to find out the impact of Emotional Intelligence on Work Life Balance among the faculty members performance in Tamil Nadu, India.
The Discriminant analysis proved that there is a significant association between the universities and the determinants of EI and WLB. The study found that the faculty members with high EI would plan their work properly which would helpful in avoiding long working hours and conducting meeting after office hours.
In this paper, we consider the NP -complete problem of 1-D bin packing. In the Bin Packing Problem, a set of numbers or elements that need to be loaded in the bins are considered.
The total load of the elements in any bin must not exceed the bin size or bin capacity. These elements must be packed or loaded in the bins in such a way that there is minimum amount of space left in it, and also the number of bins to be used is minimized.
We present a new algorithm, which helps in tackling the bin packing problem, by giving optimal solutions in minimum time. The currently used algorithms require the elements to be sorted before loading. Our algorithm works in a way that avoids the sorting operation before loading, giving the same best fit results.
This paper addresses the single-model multi-objective assembly line balancing SALBP problem with fuzzy processing time. A fuzzy optimization model is formulated for the problem.
But, the data of the real world problems are imprecise, vague or uncertain, and then the input data can be only estimated as within uncertainty and this uncertainty may be represented by a fuzzy number. The concept of fuzzy numbers is introduced to treat imprecise data, such as the processing time of each task. Due to the NP-hard nature of the ALB problem, heuristics are generally used to solve real life cases.
In this paper, an efficient heuristic have been proposed to solve the fuzzy multi-objective ALB problem.
The proposed heuristic is Genetic Algorithm GA based with a special chromosome structure that is efficient to handle fuzzy job time through the evolution process. As the proposed algorithm finds out the optimum solution as a trade-off among several objectives, it outperforms the existing heuristics on several test cases. The proposed algorithm can be effectively used in the design phase of an assembly line. In today's competitive environment, industries are more vulnerable to economic changes.
To help them keep better quality, higher productivity, and low costs, it is necessary to have a right strategy. Therefore, the goal of this paper is to introduce outsourcing strategy as a tool for enhancing the organizational productivity by selecting the best supplier. Then the most important criteria were determined for the evaluation of the suppliers of Irans railway.
Following, the suppliers' efficiency degree was determined using DEA method. Finally, the suppliers were ranked through crossing efficiency matrix. The results indicate that the supplier 25 is the most efficient followed by the suppliers 2 and 4 respectively.
The effect of the internet banking service quality on customer satisfaction case study: With the advent of electronic banking services, quality of electronic services in electronic banking as a known competitive advantage has direct impact on customer satisfaction. The purpose of this study was to evaluate the impact of the internet banking service quality dimensions on customer satisfaction of Refah Bank in Tehran.
Hypotheses of this study investigate the effect of features, functionality and beauty of the site, reliability, responsiveness, performance, efficiency, privacy, information security, system availability, ease of use, customers openness towards green technology and services of internet banking on bank customers satisfaction.
The population of the study was all customers of Refah bank branches in Tehran in a sample of people in which a standard questionnaire of 58 questions was administered among them.
Hypotheses testing were done by PLS Smart structural equation modeling software. The results show that the eleven-dimensional electronic banking service quality of customer satisfaction in the study of e-banking services had a positive effect. In the meantime performance fulfillment factor has the greatest impact on the bank customers satisfaction. Part family identification and Machine Cell formation are the two major steps in Cellular Manufacturing System.
Cell formation is a complex process and there are several approaches for this purpose viz. The problem with first two approaches is that the quality of the solution is dependent of the initial part machine incidence matrix. A new algorithm for cell formation combining the techniques of array based clustering and agglomerative clustering is proposed. The above Proposed method is tested by using standard problems and compared with other method results for the same standard problems.
Grouping efficiency is the most widely used measures of quality for Cellular Manufacturing Systems. The proposed algorithm is used to form manufacturing cells in a power press industry to increase productivity by reducing total travelling time.
Cellular layout; Array based clustering; Agglomerative clustering; Hybrid algorithm; Total traveling time. Classification of the critical success factors in sustainable supply chain management using interpretive structural modeling by Hadi Shirouyehzad, Marsa Ghafourian Abstract: Due to the negative effects of the current way of life and industry on mankinds future, sustainable development has become one of the main factors in organizations success.
One of the strategies to achieve sustainable development is sustaining the supply chain of the organization and industries. Identification of critical success factors is essential for any organization in order to achieve the organizations goals and missions.
This study tried to identify critical success factors of sustainable supply chain to prioritize and determine the level of each factor. Success factors were extracted using literature review and experts opinion. Then, the interpretive structural modeling was used to determine relationships and levels of each factor.
Cultural and language differences was identified as the most influential factor and information and transparency was identified as the most impressionable factor in sustaining the supply chains. In addition, the results indicate a relatively strong relationship between identified factors. It is essential for mobile service providers to deliver high quality services that could attain customers positive emotions, as this will encourage them to spread positive eWOM in several platforms about the service.
However, previous telecom service studies have failed to examine the impact of service quality on eWOM intention through customers emotions. This study aimed to investigate the effects of service quality on electronic word-of-mouth eWOM via customer emotional responses as mediators in the mobile provider industry.
We developed a research framework based on stimuli-organism-response SOR theory that helps to analyse the aspects of service quality affecting customer behavioural intention. This research adapted a questionnaire for quantitative data collection. A total of surveys are analysed using structural equation modelling. There are three main findings; first, this study indicated that service quality tangibility and empathy are not associated with customer pleasure.
We further found that there is a positive relationship between customer pleasure from service quality and intention to engage in online reviewing. Third, across genders, there is a significant difference in the relationship between service quality and eWOM intention via the mediation of emotional response. Accordingly, the research findings enhance our understanding of how to evaluate the relationship between service quality, customer emotional response, and eWOM. Sustainable Lean Manufacturing SLM in automobile Industry is an important pillar of survival in this competitive world.
SLM has focused on profit of an organization by ensuring sustained good quality products and meeting customer demands. This article has been cited by other articles in PMC.
Lycopene and tomato feeding induced gene expression patterns consistent with decreased lipid uptake, decreased cell proliferation and mitosis, down-regulated aryl hydrocarbon receptor signaling, and decreased expression of genes involved in retinoid X receptor heterodimer activation. Tomato feeding also caused expression changes consistent with down-regulation of DNA synthesis and terpenoid metabolism.
These data suggest tomato components, particularly lycopene, affect hepatic gene expression, potentially affecting hepatic responses to metabolic, infectious, or chemical stress. Lycopene is most concentrated in the liver 3compared with other organs, and evidence suggests intact lycopene or its cleavage products may have protective properties against metabolic stressors. Lycopene and tomato feeding were associated with protective activities in preclinical models of NASH 4 and hepatocarcinogenesis 5.
In rodents fed a high-fat diet, lycopene feeding increased expression and activity of the antioxidant enzymes catalase and glutathione reductase, while decreasing lipid peroxidation 6 and hepatic steatosis 4. Both lycopene and tomato extract feeding also decreased the number of precancerous lesions, proinflammatory cytokine mRNA expression, and markers of hepatocyte proliferation in rats fed a high-fat diet with NASH-promoted, diethylnitrosamine-initiated hepatocarcinogenesis 5.
Evidence suggests lycopene may affect transcriptional regulatory and cell signaling pathways independent of the antioxidant functions of lycopene 7. However, whether intact lycopene or its metabolites are responsible for these activities remains poorly understood. In particular, Bco2 ablation generally increases tissue and blood lycopene concentrations in mice, whereas ablation of Bcmo1 decreases hepatic lycopene concentrations 13 — 15and gene polymorphisms of BCMO1 affect blood lycopene concentrations Nonetheless, we are just beginning to understand the relation between these enzymes and tissue or blood lycopene concentrations.
However, whether lycopene or its BCO2-generated metabolites affect hepatic nuclear receptor expression, thus altering the orchestration of expression profiles beyond those just mentioned to change downstream biologic processes remains unknown. To expand our understanding of the biologic processes in the liver affected by lycopene, BCO2-generated lycopene metabolites, as well as to compare and contrast lycopene alone with tomato feeding, we focused on hepatic lycopene metabolism and expression patterns of metabolism- and nuclear signaling—related genes.
We further hypothesized that tomato and lycopene feeding would have many overlapping effects on gene expression, but because of its larger array of phytochemicals, tomato might have a broader effect than feeding lycopene alone.
Using a gene network analysis tool, we integrated the observed expression changes to identify patterns consistent with altered metabolic and signaling pathways. We anticipate that these studies may provide insights into the mechanisms whereby BCO2 interacts with dietary tomato or lycopene to affect liver biology.
Materials and Methods Animals, diets, and experimental design. All animal protocols and procedures were reviewed and approved by the Ohio State University Institutional Animal Care and Use Committee to ensure the humane and ethical conduct of animal research. The selected tomato powder diet amount was previously shown to be cancer-protective in rodents and to result in tissue and plasma concentrations achievable by humans 326 — This amount of tomato powder has not been previously shown to induce xenobiotic responses in rats 26although some evidence suggests a stress response to carotenoids may depend on BCO2 status After 3 wk of feeding, mice were killed by CO2 and blood was collected by cardiac puncture.